WRKZY product comparisons
We compare what survives when customer work moves between people, channels, deals, and quotes.
Inside WRKZY
This is a real product capture from a sanitized demo workspace. Look at the joins: the customer message, its owner, the account context and the next piece of work stay within reach.
Real product view · Sanitized demo dataAlso available: customer-linked tasks with daily planning, delegation, and recurring work, plus business card scanning with review before saving. Scanning requires enabled AI and available credits. See the feature pages for details beyond the view shown here.
Every plan, normalized
Select one vendor to compare every public tier against WRKZY Starter, Growth and Custom across all 45 audited dimensions.
Scroll horizontally to see every plan
| Decision area | WRKZYStarter₹1,000 / user / month | WRKZYGrowth₹2,400 / user / month | WRKZYCustomContact sales | Zoho CRMFree₹0 | Zoho CRMStandard₹800 / user / month annual; ₹1,300 monthly | Zoho CRMProfessional₹1,400 / user / month annual; ₹2,100 monthly | Zoho CRMEnterprise₹2,400 / user / month annual; ₹3,000 monthly | Zoho CRMUltimate₹2,600 / user / month annual; ₹3,200 monthly |
|---|---|---|---|---|---|---|---|---|
| Pricing, scale and allowances | ||||||||
| Published price | ₹1,000 / user / month | ₹2,400 / user / month | Contact sales | ₹0 | ₹800 / user / month annual; ₹1,300 monthly | ₹1,400 / user / month annual; ₹2,100 monthly | ₹2,400 / user / month annual; ₹3,000 monthly | ₹2,600 / user / month annual; ₹3,200 monthly |
| Billing options | Monthly or annual; annual equals 10 monthly payments | Monthly or annual; annual equals 10 monthly payments | Contracted commercial terms | No charge | Annual or monthly | Annual or monthly | Annual or monthly | Annual or monthly |
| Included users / seat model | Per user; starts with 1 paid user | Per user; starts with 1 paid user | Contracted team size | Up to 3 users | Per user | Per user | Per user | Per user |
| Additional users | Same Starter per-user price | Same Growth per-user price | Contracted | Upgrade required | Same per-user price | Same per-user price | Same per-user price | Same per-user price |
| Published account cap | Use Custom for larger or contracted rollouts | Use Custom for larger or contracted rollouts | Contracted | 3 users | No small-team ceiling stated | No small-team ceiling stated | No small-team ceiling stated | No small-team ceiling stated |
| CRM records | No separate public CRM-record allowance | No separate public CRM-record allowance | Contracted operating scope | Public edition limit varies by module | Edition/module limits apply | Edition/module limits apply | Higher edition/module limits | Highest published edition limits |
| Workspaces / organizations | 1 | 3 | Custom workspace scope | 1 CRM organization | 1 CRM organization | 1 CRM organization | 1 CRM organization | 1 CRM organization |
| Connected channels | 2 shared email/WhatsApp accounts + 1 private mailbox per user | 8 shared email/WhatsApp accounts + 1 private mailbox per user | Email and WhatsApp with contracted account limits | Core CRM; limited channel tooling | Email and WhatsApp capabilities; 5 currencies | Email and WhatsApp capabilities; 10 currencies | SalesInbox, email and WhatsApp; 25 currencies | SalesInbox, email and WhatsApp; 50 currencies |
| Outbound allowance | 2,000 / user / month, pooled | 10,000 / user / month, pooled | Custom pooled allowance | No mass email entitlement | 250 mass emails / day / organization | 500 mass emails / day / organization | 1,000 mass emails / day / organization | 2,000 mass emails / day / organization |
| Automation allowance | 500 / user / month, pooled | 5,000 / user / month, pooled | Custom pooled allowance | Basic workflow limits | Workflow rules and assignment | Advanced workflows, process and CPQ tools | Advanced process automation and approvals | Highest CRM automation limits |
| AI allowance | 100 / user / month, pooled | 1,000 / user / month, pooled | Custom pooled allowance | Not included | Limited compared with Enterprise | Limited compared with Enterprise | Deeper Zia capabilities | Highest CRM analytics/AI allocation |
| Storage | 10 GB / organization | 100 GB / organization | Custom allowance | Edition storage limits apply | Edition storage limits apply | Edition storage limits apply | Higher edition storage limits | Highest published CRM storage limits |
| Support | No separate public support quota; larger rollout planning uses Custom | No separate public support quota; larger rollout planning uses Custom | Contracted rollout and support planning | Self-service / standard | Standard | Standard | Enterprise support options | Premium support options |
| Important pricing caveat | Taxes and provider charges are separate; no automatic WRKZY overages | Taxes and provider charges are separate; no automatic WRKZY overages | Taxes and provider charges remain separate unless contracted otherwise | Adjacent Zoho apps can be required for a complete commercial stack | WhatsApp credits and adjacent Campaigns/Books/Sign products can add cost | Marketing journeys, signatures and accounting may require adjacent Zoho products | Complete stack may still require Campaigns, Books, Sign or other Zoho subscriptions | Adjacent Zoho products remain separately licensed |
| Inbox and channels | ||||||||
| Shared WhatsApp | Included 1 WhatsApp Business sender(s) | Included 2 WhatsApp Business sender(s) | Included Shared WhatsApp inboxes included | Not included Not included | Included WhatsApp Business integration; message credits apply | Included WhatsApp Business integration; message credits apply | Included WhatsApp Business integration; message credits apply | Included WhatsApp Business integration; message credits apply |
| Shared email | Included 2 shared email/WhatsApp accounts | Included 8 shared email/WhatsApp accounts | Included Shared team email included | Limited Basic email capability | Limited Email integration | Limited Email integration | Included SalesInbox and email tools | Included SalesInbox and email tools |
| Private mailbox | Included 1 private mailbox per paid user; not deducted from shared accounts | Included 1 private mailbox per paid user; not deducted from shared accounts | Included 1 private mailbox per paid user; not deducted from shared accounts | Different approach Individual mailbox integration; no WRKZY-style selective private mail | Different approach Individual mailbox integration; no WRKZY-style selective private mail | Different approach Individual mailbox integration; no WRKZY-style selective private mail | Different approach Individual mailbox integration; no WRKZY-style selective private mail | Different approach Individual mailbox integration; no WRKZY-style selective private mail |
| Channels beyond email and WhatsApp | Not included Email and WhatsApp only | Not included Email and WhatsApp only | Not included Email and WhatsApp only | Not included Not included | Included Email, telephony, social and WhatsApp options | Included Email, telephony, social and WhatsApp options | Included Email, telephony, social and WhatsApp options | Included Email, telephony, social and WhatsApp options |
| Routing and assignment | Included Team inbox routing, ownership, assignment and fallback rules | Included Team inbox routing, ownership, assignment and fallback rules | Included Team inbox routing, ownership, assignment and fallback rules | Not included Not included | Included Assignment rules and workflow routing | Included Assignment rules and workflow routing | Included Assignment rules and workflow routing | Included Assignment rules and workflow routing |
| Service controls | Included Queues, response targets, priorities, outcomes and follow-ups | Included Queues, response targets, priorities, outcomes and follow-ups | Included Queues, response targets, priorities, outcomes and follow-ups | Not included Not included | Not included Not included | Not included Not included | Limited Advanced assignment and controls; full service SLA is Zoho Desk | Limited Advanced assignment and controls; full service SLA is Zoho Desk |
| CRM, sales and quotes | ||||||||
| Contacts and companies | Included Contacts, companies, lists, tags and customer context | Included Contacts, companies, lists, tags and customer context | Included Contacts, companies, lists, tags and customer context | Included Leads, contacts, accounts and deals | Included Leads, contacts, accounts and deals | Included Leads, contacts, accounts and deals | Included Leads, contacts, accounts and deals | Included Leads, contacts, accounts and deals |
| CRM customization | Included Custom properties, lifecycle fields and configurable views | Included Custom properties, lifecycle fields and configurable views | Included Custom properties, lifecycle fields and configurable views | Limited Basic customization | Included Custom fields and layouts | Included Advanced fields/processes | Included Advanced modules, portals and territories | Included Highest limits |
| Imports and duplicate review | Included CSV/XLSX import, mapping, duplicate review and merge | Included CSV/XLSX import, mapping, duplicate review and merge | Included CSV/XLSX import, mapping, duplicate review and merge | Included Import, data administration and dedupe capabilities | Included Import, data administration and dedupe capabilities | Included Import, data administration and dedupe capabilities | Included Import, data administration and dedupe capabilities | Included Import, data administration and dedupe capabilities |
| Deals and pipelines | Included Deal pipelines, stages, owners, history and multiple views | Included Deal pipelines, stages, owners, history and multiple views | Included Deal pipelines, stages, owners, history and multiple views | Included Deals and pipelines | Included Deals and pipelines | Included Deals and pipelines | Included Deals and pipelines | Included Deals and pipelines |
| Forecasting | Included Forecast view, categories, probability and period review | Included Forecast view, categories, probability and period review | Included Forecast view, categories, probability and period review | Not included Not included | Included Forecasting; territory depth at Enterprise+ | Included Forecasting; territory depth at Enterprise+ | Included Forecasting; territory depth at Enterprise+ | Included Forecasting; territory depth at Enterprise+ |
| Tasks and follow-ups | Included Owned tasks, reminders, comments and next actions | Included Owned tasks, reminders, comments and next actions | Included Owned tasks, reminders, comments and next actions | Included Tasks, calls, meetings and activities | Included Tasks, calls, meetings and activities | Included Tasks, calls, meetings and activities | Included Tasks, calls, meetings and activities | Included Tasks, calls, meetings and activities |
| Product and service catalog | Included Reusable product and service catalog | Included Reusable product and service catalog | Included Reusable product and service catalog | Not included Not included | Not included Not included | Included Inventory/product and price-book depth | Included Inventory/product and price-book depth | Included Inventory/product and price-book depth |
| Quote creation | Included Catalog-based quotes with revisions and delivery | Included Catalog-based quotes with revisions and delivery | Included Catalog-based quotes with revisions and delivery | Not included Not included | Not included Not included | Included Quotes/CPQ and inventory-linked documents | Included Quotes/CPQ and inventory-linked documents | Included Quotes/CPQ and inventory-linked documents |
| Quote approval | Included Quote review and approval workflow | Included Quote review and approval workflow | Included Quote review and approval workflow | Not included Not included | Limited Workflow approval is limited | Included Process and approval tools | Included Advanced approvals | Included Advanced approvals |
| Buyer response and acceptance | Included Public quote delivery, buyer response and follow-up | Included Public quote delivery, buyer response and follow-up | Included Public quote delivery, buyer response and follow-up | Add-on / adjacent product Zoho Sign/Books or configured portal flow | Add-on / adjacent product Zoho Sign/Books or configured portal flow | Add-on / adjacent product Zoho Sign/Books or configured portal flow | Add-on / adjacent product Zoho Sign/Books or configured portal flow | Add-on / adjacent product Zoho Sign/Books or configured portal flow |
| Campaigns and automation | ||||||||
| WhatsApp campaigns | Included Permission-based WhatsApp campaigns | Included Permission-based WhatsApp campaigns | Included Permission-based WhatsApp campaigns | Not included Not included | Limited CRM WhatsApp messaging; full journeys use Zoho Campaigns | Limited CRM WhatsApp messaging; full journeys use Zoho Campaigns | Limited CRM WhatsApp messaging; full journeys use Zoho Campaigns | Limited CRM WhatsApp messaging; full journeys use Zoho Campaigns |
| Email campaigns | Included Permission-based email campaigns | Included Permission-based email campaigns | Included Permission-based email campaigns | Not included No mass email | Limited 250/day/org | Limited 500/day/org | Limited 1,000/day/org | Limited 2,000/day/org |
| Consent and suppression controls | Included Channel-specific consent, suppression and recipient checks | Included Channel-specific consent, suppression and recipient checks | Included Channel-specific consent, suppression and recipient checks | Not included Not included | Limited CRM opt-out controls; marketing suppression is stronger in Campaigns | Limited CRM opt-out controls; marketing suppression is stronger in Campaigns | Limited CRM opt-out controls; marketing suppression is stronger in Campaigns | Limited CRM opt-out controls; marketing suppression is stronger in Campaigns |
| Campaign response follow-up | Included Campaign replies return to owned customer work | Included Campaign replies return to owned customer work | Included Campaign replies return to owned customer work | Not included Not included | Included Workflow-driven follow-up | Included Workflow-driven follow-up | Included Workflow-driven follow-up | Included Workflow-driven follow-up |
| Workflow automation | Included Configured triggers and actions across customer work | Included Configured triggers and actions across customer work | Included Configured triggers and actions across customer work | Not included Not included | Included Workflow and assignment rules | Included Workflow and assignment rules | Included Workflow and assignment rules | Included Workflow and assignment rules |
| Conditions, waits and branching | Included Conditions, waits, versions and reviewed execution | Included Conditions, waits, versions and reviewed execution | Included Conditions, waits, versions and reviewed execution | Not included Not included | Not included Not included | Included Advanced process and conditional automation | Included Advanced process and conditional automation | Included Advanced process and conditional automation |
| Approvals and governance | Included Human approval, permissions, versions and audit history | Included Human approval, permissions, versions and audit history | Included Human approval, permissions, versions and audit history | Not included Not included | Not included Not included | Not included Not included | Included Approvals, sandbox, roles and enterprise controls | Included Approvals, sandbox, roles and enterprise controls |
| Logs, retries and recovery | Included Execution logs, retries and rollback controls | Included Execution logs, retries and rollback controls | Included Execution logs, retries and rollback controls | Not included Not included | Not included Not included | Not included Not included | Limited Sandbox and administration; rollback equivalence varies | Limited Sandbox and administration; rollback equivalence varies |
| AI, administration and ecosystem | ||||||||
| API and webhooks | Limited Configured webhooks and provider connections; no public app marketplace | Limited Configured webhooks and provider connections; no public app marketplace | Limited Configured webhooks and provider connections; no public app marketplace | Included APIs and broad integrations | Included APIs and broad integrations | Included APIs and broad integrations | Included APIs and broad integrations | Included APIs and broad integrations |
| Assistive AI | Included Summaries, drafts, rewrites and next-step suggestions | Included Summaries, drafts, rewrites and next-step suggestions | Included Summaries, drafts, rewrites and next-step suggestions | Not included Not included | Not included Not included | Not included Not included | Included Zia capabilities; usage/feature limits apply | Included Zia capabilities; usage/feature limits apply |
| AI context / memory | Different approach Uses authorized customer and workspace context, not autonomous agent memory | Different approach Uses authorized customer and workspace context, not autonomous agent memory | Different approach Uses authorized customer and workspace context, not autonomous agent memory | Not included Not included | Not included Not included | Not included Not included | Limited AI insights and recommendations; not reviewed-memory equivalent | Limited AI insights and recommendations; not reviewed-memory equivalent |
| Autonomous AI agents | Not included Not positioned as an autonomous customer-running agent | Not included Not positioned as an autonomous customer-running agent | Not included Not positioned as an autonomous customer-running agent | Not included Not included | Not included Not included | Not included Not included | Not included Not included | Limited AI capabilities; autonomous-agent scope is product dependent |
| Multiple workspaces | Limited 1 workspace(s) | Included 3 workspace(s) | Custom / contracted Custom workspace scope | Not included Not included | Not included Not included | Not included Not included | Not included Not included | Not included Not included |
| Security and administration | Included Workspace roles, audit history, session and privacy controls | Included Workspace roles, audit history, session and privacy controls | Custom / contracted Growth controls plus contracted security and rollout requirements | Not included Not included | Not included Not included | Not included Not included | Included Advanced hierarchy, sandbox, portals and controls | Included Advanced hierarchy, sandbox, portals and controls |
| Marketplace and ecosystem | Limited Direct provider connections and webhooks; no broad marketplace | Limited Direct provider connections and webhooks; no broad marketplace | Limited Direct provider connections and webhooks; no broad marketplace | Included Large Zoho suite and integration ecosystem | Included Large Zoho suite and integration ecosystem | Included Large Zoho suite and integration ecosystem | Included Large Zoho suite and integration ecosystem | Included Large Zoho suite and integration ecosystem |
Broad modular CRM. Powerful at upper tiers; campaigns, signatures and books may sit in adjacent Zoho apps.
Competitor prices remain in the vendor's published currency. ₹100/$ is a labelled planning conversion only. Taxes, provider fees, implementation, unpublished limits and optional products can change the total. Confirm purchase-critical requirements with the vendor.
Start here
The useful benchmark depends on whether you need suite breadth, sales discipline, messaging depth or a tighter handoff. These products are not interchangeable.
Focused customer work or a broad CRM suite?
A focused workspace or a full customer platform?
Does the work begin in the pipeline or the inbox?
Messaging depth or broader customer work?
Does the day begin in the pipeline or the shared inbox?
A focused customer workspace or a broader sales suite?
Does the customer stay in messaging—or move into email and quotes?
How we compare
Product demos are designed to go well. A useful trial changes channel, owner, and type of work—and shows you where the context breaks.
Can a teammate move from WhatsApp to email, the customer record, the deal, and the quote without rebuilding the story?
When the work changes hands, does the new owner know what happened, what was promised, and what is due?
What happens when a customer changes channel, asks for a revised quote, or replies to a campaign?
Include the plan, seats, add-ons, provider charges, implementation, and the work needed to keep everything in sync.
Buyer's guides
Sometimes the fix is a better integration, a clearer owner, or a smaller process change. These guides help you diagnose that before you start a migration.
Where does customer work actually happen?
One workspace or a connected stack?
Is WhatsApp the whole workflow or the front door?
A trial script for a real customer journey
The record is correct. Why is the customer still waiting?
The tool stack most small teams already have
Other shortlist options
These products solve adjacent problems. We have not published a full comparison until we can add something more useful than a generic feature table.
Salesforce and LeadSquared suit larger, more specialized sales operations. Their depth can outweigh the simplicity of a focused workspace.
monday CRM and Attio appeal to teams that want to shape the data model and workflow around their own way of working.
Close and Kylas keep the emphasis on sales execution and a lighter CRM footprint.
A note on bias
WRKZY writes and publishes every page here. We have an obvious commercial interest. That is why competitor claims link to the vendor's own documentation and every page says when the other product is likely to be the better choice.
Plans and product details change. Check the review dates, follow the source links, and confirm any requirement that could decide the purchase.
Try it with real work
Use a safe test record, change channel, assign the work, create a deal or quote, and ask another teammate to finish it.
