BUSINESS MESSAGING
WhatsApp Business
Handle WhatsApp conversations with your team and send campaigns using approved templates. Connect your Business App number or a Cloud API sender.
Connect WhatsApp ↗INTEGRATIONS
Connect the accounts your customers know.
Bring your business WhatsApp number and email into WRKZY. Reply with your team, keep customer details in view, and choose what to share from your private mailbox.
AVAILABLE CONNECTIONS
Start with the accounts you use.
Connect your business number, team email, or private mailbox.
GMAIL AND WORKSPACE
Google Workspace
Reply from your Google address in a team inbox, or connect your own mailbox to Private Mail.
Set up team email ↗OUTLOOK AND MICROSOFT 365
Microsoft 365
Send team replies from your Microsoft mailbox, or keep your own conversations in Private Mail.
Set up team email ↗CONNECT THROUGH SMTP
Other email providers
Send team replies through your email provider’s SMTP server. Incoming messages use a separate forwarding setup.
Set up SMTP sending ↗Bring earlier sent email into the customer record. Google and Microsoft connections can import sent messages for known contacts, with the required mailbox permissions. Choose a start date within the last year; duplicates are skipped.
WHATSAPP SETUP
Connect your WhatsApp number.
Choose the setup that matches how you use WhatsApp today.
Already using WhatsApp Business?
Connect your existing Business App number through Meta. If you enable history sharing during setup, WRKZY can sync supported messages.
Setting up a new number?
Connect a new or unused number through Cloud API, then choose the team inbox that receives its messages.
Manage multiple connected numbers and choose a default sender.
Follow the WhatsApp setup guide ↗FROM CONNECTED TO READY
Make sure you’re ready to reply.
Check that messages reach the right inbox and replies come from the account your customers recognise.
Receive a message.
Confirm that incoming messages reach the intended team inbox. For shared email, set up forwarding first.
Send a reply.
Test your connected account and check the sending address or WhatsApp number.
Keep connections working.
Check connection status, forwarding and available delivery details. See when an account needs attention or reconnecting.
Delivery details vary by provider. A connected status alone does not confirm that a message reached the customer.
AUTOMATION WEBHOOKS
Connect workflows across your tools.
Use webhooks to start an automation in WRKZY or send details to another tool from a workflow.
INCOMING WEBHOOK
Another tool WRKZY
An incoming webhook starts the automation you’ve configured.
OUTGOING WEBHOOK
WRKZY Another tool
An outgoing webhook passes details to the destination you choose.
Your team configures the receiving system and tests the workflow before turning it on.
Explore automations ↗WEBSITE FORMS
Bring website enquiries into WRKZY.
Embed a WRKZY form or connect an existing form through an authenticated webhook. Match answers to contact fields and choose a default owner and team inbox.
Explore website forms ↗FAQ
A few useful answers.
Owners and admins can import sent messages from connected Google or Microsoft accounts with the required mailbox permissions. Choose a start date within the last year. Only messages addressed to known contacts are imported, and duplicates are skipped. You may need to reconnect the account to grant access.
Google connections support sending from a Group or alias when the connected Gmail account has permission to use that address. Microsoft connections support shared-mailbox sending when the signed-in account has the required permission. Incoming team email still needs forwarding setup.
WRKZY includes a Business App connection option alongside Cloud API setup. Complete the available Meta setup flow for your number. Supported history sync depends on permission granted during setup and the resulting sync status.
Team sending and receiving are configured separately. Connect the sending provider, configure forwarding to the WRKZY address, and test an incoming message and an outgoing reply. Private Mail uses its own mailbox connection and sync.
No. Linking private email to a customer does not expose its subject, messages or attachments to the workspace. You choose the context to share, such as a summary or selected messages.
WhatsApp settings can manage multiple connected senders and a default sender. Check the selected sender, workspace and inbox route before using it.
For configured workflows, use an incoming webhook to start an automation or an outgoing webhook as a step. The other system needs to support the required request. These connections need setup and testing.
WhatsApp and email-provider charges are separate from your WRKZY subscription. Provider limits, account permissions and messaging requirements still apply.
EXPLORE MORE
Do more with your connected accounts.
PLANNED CHANNELS
More ways for customers to reach you.
We’re expanding WRKZY to bring more messaging and calling channels into your team’s daily work.
Messaging
Telegram, Apple Messages for Business, SMS, RCS for Business, LINE and Viber.
Social
Instagram messaging, Facebook Messenger and LinkedIn Pages messaging.
Voice
Phone calls and WhatsApp Business Calling.
Web and app
Website live chat and in-app messaging.
These integrations are planned and aren’t available yet. Availability and supported features will vary by channel.
TRY WRKZY
Connect your account.
Start the conversation.
Bring your business WhatsApp number or email into WRKZY and give your team a shared place to reply.
Start free trial14-day Growth trial · No card required