See where things stand.
Check active deals, existing quotes, and the customer’s activity history before deciding what to say next.
Inbox
One inbox for customer conversations.
Bring WhatsApp and email together, with the right team, owner, and next step attached to each conversation.
CUSTOMER CONVERSATIONWhatsApp → Sales
“Can you send the revised quote before 3?”
- Owner
- Maya, Sales
- Next step
- Send the revised quote
- Due
- Today, before 3 pm
One owner. A clear next step.
Inside WRKZY
One conversation. Three clear steps.
Assign an owner, prepare a reply, and set a follow-up. Choose a step to see it in WRKZY.
Current product · One demo conversation · Captured September 5, 2026
Team inboxes
One place for conversations. An inbox for every team.
Give each team its own inbox, members, and routing rules. Explore how that works across 12 industries.
Choose an inbox
Real estate · Team inbox
New Property Enquiries
Conversations about
property · apartment · villa · price
- Handled by
- Property Advisor · Sales Operations Lead
- Assignment
- Round robin
- Access
- Workspace access
Saved views
- New buyers
- Needs qualification
- Hot enquiries
Configurations from our 12 industry demos. Choose your own inbox names, members, and routing rules.
Check owners and due follow-ups in Team workload, and response deadlines in SLA Risk.
Customer follow-through
Take the request through to resolution.
Assign the next step, track what’s holding it up, and keep your team informed until the work is done.
- 01 · THE REQUESTPart of the order is missing.
Keep the customer’s message linked to the work that follows.
- 02 · THE ACTIONArrange the missing items.
Assign a teammate, set a deadline, and track anything holding up delivery.
- 03 · THE RESULTRecord how it was resolved.
Add a completion note or supporting evidence so the customer-facing team knows what happened.
Illustrative example.
AI assistance
Understand the conversation. Know what to say next.
Get the gist of a conversation, draft a reply, or sharpen what you’ve written. You decide what gets sent.
- Summarize
- Draft
- Rewrite
- Translate
Customer messages
“We’re looking at 40 units. Can you confirm delivery to Pune?”
“And please include installation in the quote.”
AI summary
Customer wants a quote for 40 units including installation, and confirmation of delivery to Pune.
Suggested reply
“Thanks for the details. I’ll check delivery to Pune and prepare a quote for 40 units with installation included.”
Writing in another language? Translate your draft, review the wording, and send when it’s ready.
Customer context
Know the customer before you reply.
See their deals, quotes, product interests, and previous activity alongside the conversation. Pick up the thread with the details close by.
Bring the quote into the conversation.
Select a relevant quote to share with the customer. Keep the offer connected to the conversation that led to it.
Private Mail
Your work email. Private until you share.
Connect your Google Workspace or Microsoft 365 mailbox. Keep emails linked to customer records, and share selected context when a teammate needs it.
Keep emails connected to customers.
Link an email to the right customer record. Its subject, messages, and attachments stay private to you.
Explore Private MailGive teammates the context they need.
Share a summary or selected messages. You approve what’s shared; the rest stays private.
See what sharing includesFAQ
A few useful answers.
Yes. Connect a supported WhatsApp Business account and team email account to work from the same Inbox. You can filter by channel when you want to focus on one.
For team email, configure incoming mail and connect Google Workspace, Microsoft 365, or SMTP to send from your shared address. Private Mail supports individual Google Workspace and Microsoft 365 work mailboxes.
Yes. Create team inboxes for different types of work, then configure their members, routing, and assignment rules. You can also start with a single shared inbox.
Unshared Private Mail is visible only to its mailbox owner. A CRM link does not expose the email’s subject, messages, or attachments. You choose what to share and approve it first.
The Inbox drafting tool prepares a reply for you to review. You can edit it before sending. Check names, prices, dates, and any commitments before it goes to the customer.
Yes. Prepare your email and choose a send time. Scheduled sending is available for email conversations. Reusable email templates and signatures help with the replies your team writes often.
WhatsApp has a 24-hour customer service window. Outside that window, use an approved template to re-engage the customer. The Inbox shows when the session has expired.
Try Inbox
Your next conversation.
Handled together.
Bring your team’s WhatsApp and email conversations into WRKZY. Start with one shared inbox.
Start free trial14-day Growth trial · No card requiredWhatsApp and email-provider usage fees are separate.