WhatsApp & email support, with the customer story intact
Bring every request, conversation and customer detail into one support workspace. Your team can see what was promised, who owns the reply, when it is due and what needs to happen next.
Built for support teams working with sales and operations.
Aarav MehtaMehta Market House
WhatsApp follow-up after an earlier email“One carton is missing from the latest delivery.”
One customer. One story.
A request may move across channels, shifts and teams. To the customer, it is still one conversation. Whoever replies next should have the full story.
Support caseCS-0148
Reply due in 38 minLatest delivery · Aarav Mehta · Mehta Market House
Full context · Clear owner · Next step set
See the product at work
Open the request with the conversation, customer details, earlier promise, assigned owner, response time and next action already in view.
A sanitized demonstration workspace showing the active thread and the controls used to keep responsibility and follow-through visible. No customer message was sent for this capture.
One request, four steps
Follow the missing-delivery request from arrival to resolution. At every step, see what the team knows, who is responsible and what needs to happen next.
Route the WhatsApp follow-up or shared email into Support. Keep new work visible until someone takes ownership.
Support can see the request, where it came from and whether it has an owner.
See Aarav’s customer record, earlier email and promised replacement alongside the request.
Nisha has the full story before she answers.
Nisha owns the customer reply while Operations checks the dispatch. Record the next action and when it is due.
The customer has one owner, and the internal work has a clear deadline.
Once dispatch is confirmed, send the reviewed reply and record how the request was resolved.
The customer is informed, the replacement is recorded and the next teammate can see what happened.
Support, at a glance
Spot unowned requests, replies nearing their response commitment, waiting work and recorded outcomes. Open any request and take the next action.
Find new requests before they sit unanswered.
See requests approaching the team’s response commitment.
Keep waiting work tied to an owner and a due time.
Review the recorded outcome, not just a closed status.
When another team must act
Pass the request with the promise, relevant context and a clear deadline. Support owns the reply while the receiving team owns the next action.
Accepted by Rohan · Operations
Start small. Prove the workflow.
Choose where it arrives, who owns the reply, what happens when another team must act and how the outcome is recorded.
Start with a company WhatsApp number or shared support email.
Route the request to the inbox and teammates responsible for answering it.
Decide who owns the reply, when it is due and how waiting work should be followed up.
Test a familiar request and confirm that its conversation, next action and outcome remain together.
WRKZY supports company-owned WhatsApp and shared email connections. Route each connected source to the team inbox responsible for the work.
A configured team inbox defines the responsible group. Requests can remain visibly Unassigned until one teammate accepts ownership.
Private Mail stays owner-scoped. Share or link only the context teammates are authorised to use in customer work.
Use priority and SLA cues for response attention, then Pending, Next, and Follow-ups for work that must continue later.
AI assistance can prepare a summary, draft, rewrite, or translation. A responsible teammate reviews the source context and decides what gets sent.
Yes. A teammate can prepare and schedule an email while keeping the request owner and next action visible.
When the customer-service window is closed, continue through an approved WhatsApp template path where it applies.
Use CSV or XLSX import with reviewed field mapping, then verify results and exceptions before relying on the imported context.
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