Privacy Policy

How this policy applies

This policy explains how WRKZY handles personal data for website visitors, early access applicants, workspace users, and customer conversation data processed for client workspaces. For data that a client imports, creates, or receives in its workspace, the client generally controls the purpose of processing and WRKZY provides the CRM service on the client's instructions.

Data we collect or process

• Account data such as name, email address, role, login, and authentication information.
• Workspace data such as company name, users, roles, settings, tags, assignments, notes, and audit logs.
• Early access and support data submitted through forms, email, or support requests.
• Customer contact data such as names, phone numbers, conversation history, CRM fields, follow-ups, and pipeline records.
• WhatsApp and Meta data such as WhatsApp Business Account identifiers, phone number identifiers, message templates, message content, timestamps, delivery/read/reply status, webhook events, and media metadata or attachments where needed for the service.
• Usage, device, and log data such as IP address, browser information, app events, security logs, error logs, and operational telemetry.

Why we use data

• Provide the CRM inbox, contacts, assignments, follow-ups, broadcasts, pipelines, automations, templates, reporting, and AI-assisted workflows.
• Send client-approved messages through connected WhatsApp Business accounts.
• Sync and display message templates and message delivery, read, and reply status.
• Operate, secure, debug, monitor, and improve WRKZY.
• Respond to support, billing, business, privacy, and data deletion requests.
• Prevent misuse, spam, fraud, security incidents, and policy-violating activity.
• Comply with applicable legal, tax, regulatory, contractual, and platform obligations.

How we share data

We share data only as needed to operate WRKZY, comply with law, or follow a client's instructions. This may include hosting and database providers, infrastructure providers, email and support providers, analytics or security tools, professional advisers, and Meta or WhatsApp APIs when a client connects those services. WRKZY does not sell Meta Platform Data, WhatsApp customer data, or client workspace data.

International processing

WRKZY is operated from India and may use service providers that process data in India or other countries. Where required, we use contractual, technical, and organizational measures intended to protect data when it is processed outside its country of origin.

Retention

Workspace, conversation, contact, and CRM data is generally retained while the client's workspace remains active. We delete or anonymize eligible workspace and customer data after a verified deletion request, unless retention is required for security, fraud prevention, legal compliance, dispute resolution, backup integrity, or legitimate business records.

Deletion and data rights

Workspace admins may request deletion of workspace or customer data through our Data Deletion page. Depending on your location and relationship to the data, you may have rights to access, correct, update, export, object to, restrict, or erase certain personal data. We will acknowledge eligible data requests within 7 business days and aim to complete eligible deletion requests within 30 days after verification.

For customer conversation data controlled by a WRKZY client, we may need to direct the request to that client or verify the request with the workspace admin before acting.

Security

We use technical and organizational safeguards designed to protect workspace and customer data. These include access controls, role-based workspace permissions, encrypted credentials or tokens where applicable, webhook verification, activity logging, and operational monitoring. No service can guarantee absolute security.

Children

WRKZY is intended for business use and is not directed to children. Clients should not use WRKZY to knowingly collect children's data unless they have all required authority and comply with applicable laws.

Changes to this policy

We may update this Privacy Policy as WRKZY, legal requirements, or platform requirements change. The updated version will be posted on this page with a revised date.

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