Meta and WhatsApp data use
How WRKZY uses Meta and WhatsApp data
WRKZY is a SaaS CRM provider that helps businesses manage customer conversations through their own WhatsApp Business accounts.
Short summary for reviewers
WRKZY helps businesses manage customer conversations through their own WhatsApp Business accounts. When a client connects Meta or WhatsApp to WRKZY, we use the data needed to show conversations, send client-approved messages, sync templates, track delivery and read status, manage contacts, and run client-configured CRM workflows. Clients control their own workspace, users, contacts, templates, messages, and automations. WRKZY does not sell Meta Platform Data or WhatsApp customer data.
Service details
- Show customer conversations in a shared CRM inbox
- Send client-approved WhatsApp messages and template messages
- Sync approved message templates and template status
- Track message delivery, read, reply, and webhook events
- Manage contacts, assignments, notes, tags, follow-ups, and pipeline state
- Run client-configured broadcasts, automations, and reporting workflows
- Secure, debug, and support the connected workspace
Data used to provide the service
- WhatsApp Business Account and phone number identifiers
- Customer names, phone numbers, and contact fields added or synced by clients
- Conversation content, message direction, timestamps, and message status
- Message templates, template metadata, and template review state
- Media metadata and attachments where needed to display or process messages
- Workspace users, assignments, notes, tags, automations, and audit/activity logs
Who connects WhatsApp to WRKZY
WRKZY is for businesses and teams that connect their own WhatsApp Business or Meta assets to their WRKZY workspace. Clients are responsible for their customer relationships, message content, recipient permissions, and compliance with WhatsApp Business Messaging rules and applicable laws.