Data Deletion

Include these details

• Your name and work email address
• Workspace or company name
• The data you want deleted, corrected, exported, or reviewed
• Whether you are a workspace admin, workspace user, customer contact, or other requester
• Any information needed to verify the request without sharing sensitive passwords or credentials

Deletion scope

Depending on the request and your relationship to the data, eligible deletion may include account information, workspace user records, contacts, companies, customer conversation records, email and WhatsApp message content or metadata, eligible attachments, provider connections, assignments, notes, tags, follow-ups, campaigns and tracking events, consent or suppression records, automations and logs, catalog items, quotes, pipeline records, and related CRM data.

Deleting one record does not necessarily delete copies lawfully held by a connected provider, a WRKZY client, a recipient, or another independent controller. We will identify the part of the request WRKZY can complete and, where appropriate, direct you to the relevant organization.

Disconnecting providers

Disconnecting WhatsApp, Meta, email, or another provider stops future access or synchronization after the connection is disabled, subject to queued operations. It does not by itself erase historical conversations, CRM records, campaign history, audit records, or data retained by the connected provider. A separate verified deletion request is required for eligible WRKZY-held data.

Account and workspace closure

Closing a user account removes that user's access but may not delete a client workspace or records needed by other authorized users. Workspace deletion must be requested by an authorized administrator. Before closure, the client should export eligible data using available tools or request export support.

Workspace admin requests

Workspace admins can request deletion of workspace data or customer data controlled by their workspace. We may verify admin authority before deleting workspace or customer records, especially where the request could affect other users, reporting, audit logs, or connected-channel workflows.

Customer or end-user requests

If you are a customer who communicated with a business using WRKZY, that business may control the relevant contact and conversation data. We may direct your request to that business or verify the request with the workspace admin before acting.

Response timeline

We aim to acknowledge deletion and data requests within 7 business days and to complete eligible deletion requests within 30 days after verification, or within the shorter or longer period required by applicable law. We will provide notice where a lawful extension is needed. Complex requests, legal holds, security reviews, or requests requiring client confirmation may take longer where permitted.

What may be retained

Some records may be retained where required or reasonably necessary for security, fraud prevention, abuse prevention, legal compliance, dispute resolution, tax or accounting records, backup integrity, or platform compliance. Backup copies may be removed according to the normal backup lifecycle. Minimal suppression, consent, opt-out, transaction, and request records may be retained where needed to honor a preference, establish compliance, prevent repeat contact, or resolve a dispute.